The Metalock International Association's greatest asset
MIA News – April 1953, Volume 1, Number 1.
The greatest asset of the Metalock International Association does not rest in any Bank nor is it something with which we can go to the Bank and borrow money, and yet it is an asset of which we may well be proud and one of which we shall be extremely jealous. It is something we should value to the highest degree for it is our reputation for workmanship of the finest order – hence it is something we should not jeopardise for any reason whatsoever. Because we are a far-flung organisation this reputation is entrusted to many hands in many places. This makes it fundamentally more important that there should be no compromising on quality by a single member of the organisation from the Managing Director through the engineering and survey staff to the skilled engineers on site. From the Managerial side there are two things that can be done to maintain these standards, the first being to ensure that all personnel selected for training are workmen of the highest type and above all men with a great sense of personal responsibility; and secondly that the training program outlined for these men is thorough, complete in all details and is not abbreviated for any reason whatsoever. From the Surveyor’s standpoint it is extremely important that every aspect of the repair be most thoroughly considered with particular emphasis on any risk of failure involved. It is far more advisable and strengthens one’s standing with the client, to turn down rather than undertake a repair where success is doubtful. This is particularly true in connection with work that will require the approval of the Marine Classification Societies. Here, if this careful policy is followed, acceptance of a repair by a Metalock Surveyor should be tantamount to a guarantee of future acceptance of the repair by the Society Surveyor. The Engineer should realise that poor or doubtful work on his part may be temporarily concealed but, in the long run, even if not detected as his work, will reflect on the company that employs him to the detriment of the company and consequently his detriment through loss of business. With all levels there should be no sacrifice of quality in the name of service. It is true that we pride ourselves on the service we render and on no account should the job be slighted for the advantage of speed. If a job cannot be done properly it might be better not to be commended. MIA News – April 1953 Volume 1, Number 1.
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